Testimonials

Testimonials

Since 1983 we have continued to satisfy our customers and go above and beyond their expectations. This outstanding service has led us to where we are today – serving most of the Golden Horseshoe. Over the years we have proudly compiled a collection of satisfied customers. Go ahead and call our office and ask us how our customers feel about dealing with our company.

We are also proud of our accomplishments in the Hamilton Spectator’s, Reader’s Choice Awards. Our diligent team of plumbers, management, and office personnel has allowed us the honour of holding the “Platinum Favourite Plumbing Contractor Award” for the past seven consecutive years. We are also an active member in the Hamilton Chamber of Commerce. We can issue many referrals upon request.

At Pitton Plumbing, we are always looking to provide our clients with superior service. If you have done business with us, we would love to hear your feedback! Please feel free to leave a review!

We are constantly improving our services in order to serve YOU better!

Lifesavers

I had a new grease trap installed today and it was over and done with in four hours. The guys were great – very informative and hard working. I was totally impressed. The area that they were working in looks so clean and professional and they certainly know their work. I’d call you back anytime! Pitton has been a lifesaver for us for many years. Whether for regular service or emergencies you have always given us top rated service. I would never hesitate to recommend you to anybody.

– Sue P., October 2009

Superior Service

We were in a bit of a bind after requesting an estimate from two other plumbing companies and receiving only one after three weeks which we thought was fine. We requested a revised estimate with a few minor changes being made to the first estimate. We became increasingly frustrated when they took an additional two weeks to give us a revised estimate. Upon this extremely slow reaction, my wife took the matter into her own hands and called Pitton Plumbing from the YellowPages. We received an estimate within a day of asking and the work was completed in less than two weeks. That is what I call superior service. Many thanks to June my contact person and all of their staff including Dennis the plumber who did an outstanding job. I would and will recommend this company in a heartbeat.

– John, February 2010

Excellent & Efficient Service

I am writing to thank the company and the two young men for the excellent job that was accomplished by installing the backwater valve in my home. Credit goes to these young men and the company for being so efficient. They never stopped working until the job was complete. Hoping Adam & John and the company have a good future ahead. Thank you.

– Mrs. B., June 2010

Friendly & Professional

In May of 2010, a technician named Al came to my home and gave me a quote for some sewer work in my home. I want to say that Al was friendly and represented Pitton Plumbing & Heating Inc. with professionalism and I would highly recommend your company to others. Thank you.

– Catherine M., June 2010

Polite & Hard Working

Yesterday I was scheduled to have some plumbing work done in my basement which entailed digging up a section of the basement floor to replace the p-trap. This work was needed because of two sewer backups in the past two months.

My first frantic call to Pitton was handled by one of the dispatchers. She was very professional and knowledgeable and provided me with guidance on the best way to resolve my stinky problem. She arranged for one of your plumbers to attend to my backups that same day that I called and was always very patient with me, even though I was somewhat emotional. I felt very comfortable dealing with her. She is outstanding in providing exemplary customer service. It is apparent that she takes great pride in her work.

Yesterday, two Pitton Plumbers, Adam & Brenden, arrived to do the work in my basement. They both were extremely polite and answered any questions I had on the work they were performing. They were very organized and knew exactly what they were doing. I felt confident that I was in good hands. When they had finished and Adam was levelling the cement, I remarked at the excellent job he was doing. He commented, “My boss wouldn’t allow it to be done any other way.”

Mr. Pitton you should be very proud of the people you have working for you. It is very apparent that each of them possesses an exceptional loyalty to Pitton Plumbing and your customers can always expect a job well done. When a company’s employees are happy, knowledgeable and courteous while doing their job, it is a very positive reflection on the people running the company. You, Mr. Pitton, deserve to be complimented on heading up an exceptional organization.

– Sheila N., July 2010

Very Thankful

I would like to thank the entire staff of Pitton Plumbing for clearing up the issues at my home. I will definitely be using your company again.

– Valerie D., October 2010

Wonderful Job

I am one very satisfied customer. It was a mess when the service man arrived. He did a wonderful job. You’ll be getting all of my service from now on.

– Mark N., October 2010

Extremely Good People

In October 2010, my sewer backed up and I just wanted to let you know what an outstanding staff you have. They are professional and very knowledgeable. Troy and Brenden are outstanding employees. They entered our home and were most respectful of it and showed that they were extremely knowledgeable and responsible. They were very thorough and cleared our sewer with no mess to our home. They took the time to address all of our concerns and for this we are very thankful. Mr. Pitton, you have extremely good people working for you and I am so glad that they all contributed to help us have our home back. Many thanks again to your staff.

– Terri F., October 2010

Very Grateful

Dear Mr. Pitton, just a little note to tell you how grateful I am for your thoughtfulness regarding my situation. We were relieved knowing this huge job was left in your capable hands. Thank you for overseeing the job and having a professional crew led by Rob who all worked conscientiously and quickly to complete the job in just a day. Thank you for a job well done.

– Judy F., November 2010

Very Impressed

I want to thank you and your staff for the excellent service we received from Pitton. My husband was very impressed and said the service was professional and courteous. We will certainly recommend you to all our friends and family. Thanks again and have a great day!

– Vicki M., January 2012

Excellent Customer Service

Please pass on to the owners how pleased I am with the customer service (Bianca) I have received as it has been nothing but EXCELLENT! I have nothing but praise for Troy. He was honest and upfront with everything and an extraordinarily hard worker. If these two are an example of the staff at Pitton they have hired wisely. Kudos to a job well done and my sincere thanks for all their help.

– Rob B., March 2012

Hard Worker

I would just like to say how pleased I am with Pitton Plumbing. I was having nightmares last night because of the sewer backup that I was having in my basement. I called the City of Hamilton for the Sewer Lateral Maintenance Program and they directed me to your company and I am so grateful. Brenden solved the problem and was such a hard worker. Please pass on this message to his managers as I am an extremely pleased customer.

– Stephanie L., March 2012

Prompt & Efficient Service

Thank you for your prompt and efficient service in response to my request for a plumber for my home. Going forward I’ll certainly give you a call if the need arises again.

– Judy S., June 2012

Nicest People

I just wanted to let you know that you have the nicest people working there. I know June when I call and Al was always just the greatest and now today, Dennis. You have absolutely the best operation. With unemployment at an all time high, it leaves one wondering what these other people are thinking of. Thank you one and all for your kindness and consideration.

– Neryl G., July 2012

Wonderful Efficient Job

I would like to give you a positive review. This house had a leak and bad plumbing. Dennis came in and I showed him the problems. He did a wonderful efficient job. Thank you.

– Pat F., July 2012

Excellent Job

Troy was out yesterday.. he did an excellent job. I am very pleased with the work. If I require anymore work, I will definitely be calling Pitton.

– Hugh J., August 2012

Well-Organized & Knowledgeable

I just want to let you know that Dave the plumber who came to do this job did a great job. Very well-organized, knowledgeable and very customer-service oriented. Make sure his supervisor knows about this job well done.

– Jorge E., March 2013

Polite, Professional & Speedy

My husband and I were very pleased with the services provided by your technician, Troy, this past Thursday. He was polite, professional and speedy. In addition, he offered many helpful hints to help us avoid further problems. He is definitely an asset to your company.

– Bonnie L., July 2013

Great Customer Service!

We had Dave come in for a service call that I had made and I just wanted to let you know what a great team member he is. Not only did he solve the problem but he was professional, kind and such a pleasure to talk to. I wanted to let you know what an asset to your company I think he is. I hope you can commend him somehow for his outstanding customer service and pass along my sincere thanks. It was a real pleasure to meet him.

– G. U., December 2013

Excellent Workmanship

I want to thank you and your staff for being so helpful and providing excellent workmanship. Our kitchen is a success thanks to your involvement.

– Ray W., January 2014

Job Well Done!

I would like to take this opportunity to thank you for a job well done. When I first contacted you I was very pleased at the way my call was handled. I was also pleased a follow-up call was made to me before a service man arrived. The professional who came introduced himself, was very friendly, courteous and appeared quite knowledgeable about what had to be done. He completed the job in a timely manner and at a price which I considered very reasonable. But that’s not all. He also took the trouble to explain to me why the problem occurred and made suggestions on how to prevent it from happening again. I wouldn’t hesitate for a second to call Pitton Plumbing again if I was in need. I will also make it a point to recommend your company to anyone else with a plumbing problem.

– Brian B., January 2014

Courteous & Professional

I would like to just take a moment to commend one of your employees. Dave arrived at my home this Saturday afternoon after I had run into a plumbing nightmare. Dave quickly located the issue and began to rectify the problem with helpful advice for the future. He was courteous, professional and very good at what he does. I feel there are very few employees out there that take pride in their profession like Dave does. Please pass this message along to Dave’s superiors and let them know what a great job he does.

– Jesse L., March 2014

Most Impressed with Plumbing Knowledge

I am writing to let you know that Pitton Plumbing had performed extremely well in clearing the blockage at my residence. Your employee Doug performed and executed the work very professionally. I was most impressed with his plumbing knowledge and sound work experience. He was very polite and precise in diagnosing the plumbing problem at the residence and explaining where the blockage was. Doug performed the work very promptly and completed the work in a very orderly manner.

– Mohamed M., May 2014

Exceptionally Professional

Just a note to extend my thanks to Dave who assisted our mysterious leak from our upstairs bathtub to below kitchen ceiling. He was exceptionally professional and really efficient. I am very glad that I chose Pitton!

– Mrs. B., September 2014

Knowledgeable & Reliable

My thanks to Dave and Justin for doing a great job! They were on time, explained what they were doing along the way, did the work that was quoted and cleaned up before they left. Always a pleasure to work with knowledgeable and reliable service people and companies.

– Karen M., January 2015

Helpful & Professional

Just wanted to also let you know that the young man who came out to unplug the sewage line was very professional and helpful. You have a good employee there.

– John S., August 2015

Courteous, Helpful & Knowledgeable

Your plumber Mark did a number of repairs/replacements at my home. Mark was most courteous, helpful, knowledgeable and professional. Thank you for a terrific job. I would recommend and use Pitton again.

– Michael B., August 2015

Informative & Very Professional

Doug was wonderful. He was very informative and very professional.

– Joan W., September 2015

Positive & Friendly

I just wanted to let you know that your driver is fantastic. He is always so positive and very friendly.

– Elizabeth D., May 2016

Above & Beyond

Just a note of appreciation for your employee Dave. When we hired you, we did so because even though you weren’t the cheapest we felt that Dave had appeared knowledgeable and had estimated to allow for the unexpected. It did indeed turn out to have more then its share of the unexpected but through it all he never tried to cut corners to get the job done. If anything, he went above and beyond anything we could hope for. Put simply, if Dave were a doctor, he’s the guy I’d want performing open heart surgery on me. Needless to say, I’ll be recommending Pitton Plumbing to anyone that needs a plumber.

– Jim O., May 2016

Fantastic Work

Just wanted to thank you for the absolutely fantastic work Dave did on my shower. He is not only a great plumber and professional but a great person too and a credit to Pitton Plumbing.

– David R., October 2016

Professional & Affordable

And I have to say I am really happy I called you guys. Your estimator was the most professional out of 4 companies I called. And you are more affordable than all the others. So thanks again.

– Emily M., October 2016

Excellent Experience

Troy was incredibly professional, polite and persistent. He didn’t quit until he had found a solution and fixed the problem. In addition, he was friendly and personable. Thank you for a great service. An excellent experience… I will be telling everyone I know.

– Sarah M., December 2016