FAQ

FAQ

Can I have an approximate estimate over the phone?
In order to give a proper estimate, we must visit the job location to assess the situation. A qualified plumber must visit the location in order to properly determine what repairs or installations will be required. This way, you will have a fair price and there will not be any unforeseen costs.
Do you provide free estimates?
We provide free estimates for new plumbing fixture installations, replacing piping, new piping installations and for kitchen/bathroom/restaurant renovations or remodelling. We feel as though these estimates should be free of charge because we are confident that our highly qualified plumbers provide estimates that are fair and competitive. Diagnostic and investigative service calls, however, are not free but can be booked as a diagnostic or investigative service call with our office dispatchers.
Do you have senior’s discounts?
Yes we do. Many of our customers are senior citizens and again we strive to keep every customer satisfied. Please contact one of our office dispatchers who can schedule a service call for you.
If I buy all of the fixtures, can you install them?
Of course we can! We will be more than happy to schedule a service call for you. However, sometimes new fixtures require different fittings and parts then what was there previously. We have these parts as stock items and will incorporate them in the cost of the job once our plumber is onsite.

 

Can you send me a bill for the work done at my home?
In order to keep our prices at a competitive rate, we must collect payment after the service call is complete. We accept Cash, Cheque, Visa and MasterCard.
What areas do you service?
We proudly provide all of our services to the following areas: Hamilton, Burlington, Oakville, Mississauga, Toronto, Stoney Creek, Haldimand County, St. Catharines, Fort Erie, Niagara Falls, Brantford… and surrounding areas!
Will the plumber come with all the parts on his truck?
The plumber will come to your location with a fully-stocked service vehicle with over 1000 parts and a variety of tools and equipment. Our plumber stocks the service vehicle with common parts which accommodate most repairs. In the event that he does not have the required repair part in the vehicle, we have a number of suppliers within every city and will be able to remedy the issue in a timely and efficient manner.
I have lived in my home for many years and now my drain is plugged. Why now?
This could be for a number of reasons. There may be an accumulation of grease or sewage in the line which is causing a blockage. Also, over time sewers shift, break or crack which may be causing the blockage. Please contact one of our office dispatchers who can schedule a service technician to solve this problem for you.